Quality Management Program

Great Lakes Operating Standards System

Our diversity in the construction industry has allowed The Great Lakes Construction Co. to expand our footprint to include 6 different states. To ensure that each owner in each location is provided a quality product, Great Lakes implemented the Great Lakes Operating Standards System (GLOSS) in accordance with ISO 9001:2015. ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). Great Lakes uses this standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.

GLOSS covers all processes that are required to support the provision of construction services to the private and public sectors.  Great Lakes' Senior Management Members oversee and regularly review the compliance and effectiveness of Great Lakes Construction’s performance relative to GLOSS and its corporate goals.

For the past several years, Great Lakes has been independently certified as ISO 9001:2015 compliant.  This proves that Great Lakes is committed to continually review and improve our processes and products to minimize any adverse safety, health, or environmental impacts.

Our review process has provided us with an innovative method to meet the requirements of our owners, OSHA, EPA, and the construction industry standards, norms, and best practices.  These processes are designed to build the framework for worker safety, health, and quality programs through the involvement of all employees. Great Lakes' goals are to provide employees with a safe workplace, protect the environment outside the workplace, and provide Great Lakes' customers with quality products by understanding and adhering to these management system standards.

Our customers benefit from the strength of our experience, capabilities, and management of risk. They know that our core competencies mean they can count on us to deliver quality projects, each and every time.

Great Lakes’ core competencies allow us to move a project effectively from an engineering drawing to a site excavation, dam, highway, or bridge. This foundation has given us rock-solid support in taking the lead on safety issues and creating a workforce with one of the best safety performance records in the industry.

The Great Lakes Construction Co. is committed to meeting and exceeding our customer’s expectations in all aspects of its operations through the implementation of GLOSS. We resolve to achieve and sustain a reputation for excellence in the construction industry through innovation combined with a proactive approach to providing quality products and services to our customers.